Shipping policy

Shipping Policy

During peak periods and sales events (including Black Friday, end-of-season and holiday promotions), please allow extra time for your order to be processed and shipped. For any questions about your order, feel free to contact our customer service team at leen@countryofglow.com

Pre-orders
If your order includes a pre-order item, the entire order will be shipped once the pre-order item arrives. This date is specified on the product page. If you’d prefer to receive in-stock items sooner, please place a separate order for those items.

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Australia Shipping

• We offer FREE standard shipping on orders over AUD $100.

• For orders under AUD $100, a flat standard shipping rate of AUD $9.95 applies.

• Express Shipping is available for selected products at a flat rate of AUD $14.95.

• Please allow 5-10 business days for Standard Shipping and 1-3 business days for Express Shipping.