Refund and Returns Policy

We want you to feel confident shopping with Country of Glow. If there is a problem with your order, please email info@countryofglow.com with your order number and a description of what happened.

Change of mind

We do not accept returns or offer refunds solely because you have changed your mind, ordered the wrong product, or no longer want a product.

If you placed your order while an earlier Country of Glow policy offered change-of-mind returns, the terms offered at the time of your purchase will continue to apply to that order. Please email us with your order number so we can help.

Faulty, damaged or incorrect products

If you receive a faulty or damaged product, an incorrect product, or a product that is significantly different from its description, please contact us at info@countryofglow.com. Include your order number, a description of the issue and, where helpful, photos.

We’ll review the issue and explain the next steps. Please contact us before sending a product back. If a return is needed, we’ll provide the return address and instructions by email.

Your rights under Australian Consumer Law

Our change-of-mind policy does not limit your rights under the Australian Consumer Law. Products come with consumer guarantees that cannot be excluded. If a product does not meet those guarantees, you may be entitled to a refund, replacement or another remedy, depending on the circumstances. These rights also apply to sale items and products received as part of a promotion.

Refunds

If a refund is due, we’ll let you know how it will be processed. Refunds are generally made to the original payment method. Your payment provider may take additional time to show the funds in your account.

For any return or refund question, email info@countryofglow.com.